Returns
Can I return a personalised product?
We always do our very best to ensure our customers are satisfied. Personalised products are individually made just for you. Please understand that, for this reason, personalised products cannot be returned. Unfortunately, we are also unable to accept returns if you request changes after ordering or if names/texts have been entered incorrectly. Therefore, please check the spelling of the names or texts you would like to have applied to your products carefully before completing your order.
Can I return a non-personalised product?
We offer a right of return for our non-personalised products. Please return any unwanted products to us within 14 days of receiving your parcel (the delivery date or the postmark of the return shipment shall apply).
What should I do if my product is defective?
We are proud of the quality of our products, and every order undergoes a quality inspection before shipping. However, if you receive a defective or faulty product, any complaints must be submitted within 10 days of receiving the parcel otherwise they cannot be considered (the delivery date or the postmark of the return shipment shall apply). Depending on the claim, we may ask you to provide a photo of the product. Once we have confirmed the defect, we will either replace the product or refund your money.
Unfortunately, we are unable to offer a right of return in the following cases:
- For damaged items (except items received defective);
- For items showing visible signs of use;
- For personalised items produced according to the details provided in the order confirmation.
The cost of returning the goods is borne by the customer.
Please send your returns to the following address:
Hugin GmbH
Love Kids
Soodstrasse 57
CH-8134 Adliswil
Important! Please include the delivery note in your return parcel.
Once we have received and inspected your return, we will refund the amount to the payment method used when placing your order as soon as possible. If you chose to pay by invoice, the returned item(s) will be cancelled and you will receive an updated invoice by email. Please note that this process may take up to 14 days.
For further legal provisions, please refer to our General Terms and Conditions.
If you have any questions or require further assistance, we are happy to help.
Email: info@lovekids.ch Tel. 044 716 16 10 (please refer to our customer service hours)
Your Love Kids Team